At SouthGate our service pledge aims to connect with each visitor in order to make people ‘smile’.
S – Showing awareness of all our visitors and tailoring our responses to meet/exceed their individual requirements.
M – Maintaining health and safety across the entire site, so we constantly reassess risk to maintain a safe and presentable environment for all our shoppers and staff.
I – Informing our customers of key events or promotions that add value to their visit, along with a wealth of public information that improves their experience.
L – Listening to all our visitors; asking them for feedback on how we’re doing and, from this, we commit to delivering a high standard of customer service.
E – Experience: we’ll ensure you receive a positive experience at SouthGate from start to finish.