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Our service pledge

At SouthGate our service pledge aims to connect with each visitor in order to make people ‘smile’.

Here’s how…

S – Showing awareness of all our visitors and tailoring our responses to meet/exceed their individual requirements.

M – Maintaining health and safety across the entire site, so we constantly reassess risk to maintain a safe and presentable environment for all our shoppers and staff.

I – Informing our customers of key events or promotions that add value to their visit, along with a wealth of public information that improves their experience.

L – Listening to all our visitors; asking them for feedback on how we’re doing and, from this, we commit to delivering a high standard of customer service.

E – Experience: we’ll ensure you receive a positive experience at SouthGate from start to finish. 

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