FAQs

Our car park is open 24 hours a day, 7 days a week. 

More information on our car parks.

Car Parking prices are as follows:

Up to 2hrs £4.00
Up to 3hrs £5.50
Up to 4hrs £6.80
Up to 6hrs £10.20
Up to 8hrs £13.60
Up to 12hrs £15.00
12hrs - 24hrs £18.00
6pm – Midnight £2.50
Midnight - 9.30am £12.00

The National Rail Parking area is charged at the National Rail daily car parking rate. These charges apply Monday-Friday only.

We cannot accommodate large vehicles, vans, motorhomes or coaches at SouthGate Bath.

The maximum height allowed in our car park is 2.1m.

SouthGate's car park is located next to New Look and directly underneath the shopping centre. With 876 spaces including 22 parent and child spaces and 38 disabled parking spaces.

Yes, we offer bike parking at The Vaults and in level -2 in the car park.

 We have dedicated motorbike parking areas close to the entrance barriers and throughout the car park.

We do not offer dedicated staff car parking facilities. 

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website. 
We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.
 

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

SouthGate's car park is located next to New Look and directly underneath the shopping centre. With 876 spaces including 22 parent and child spaces and 38 disabled parking spaces.

SouthGate Bath do not have any Shopmobility facilities and do not have scooters or wheelchairs to hire. 

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room is located behind The Vaults area and requires a radar key to access. Alternatively, please call the number on the door.

Our car park is open 24 hours a day, 7 days a week. 

More information on our car parks.

There's nowhere specifically to warm a baby's bottle at SouthGate Bath, but please ask individual restaurants and cafes who may be able to offer this service.

There is nowhere at SouthGate Bath to hire a pushchair or buggy.

Baby change facilities are located next to The North Face.

There are no family or children's facilities at SouthGate Bath and we do not offer a creche service.

Our car park is open 24 hours a day, 7 days a week. 

More information on our car parks.

Our toilets, including disabled toilets and baby change facilities, are located next to The North Face.

You can check out the latest job vacancies at SouthGate on the 'Jobs' section of our website.

We have a security team at SouthGate Bath. If you see anything that concerns you, please talk to a member of our security team who will be happy to help. 

We want your Southgate Bath experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Southgate Bath but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Southgate Bath to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Southgate Bath.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Southgate Bath, further information can be found on our FAQs page.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. SouthGate Bath is private property and British Land reserves the right to refuse admission or require persons to leave if necessary. 

Our first aid room is located in the control room. 

There is a defibrillator and first aid box located outside Boots in the yellow phone box.  

If you require assistance while at SouthGate Bath, please talk to a member of staff who will be happy to help. 

SouthGate Bath does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Dogs are welcome in the outdoor areas at Southgate Bath, but should be kept on a lead. 

The policy within our stores varies, however, and so we recommend checking directly to see if they welcome dogs inside. 

There is no quiet room available at SouthGate Bath.

SouthGate Bath is open from 9am until 6pm Monday to Friday with the exception of Thursday when we are open until 7pm. We are open from 9am until 6pm on Saturday and 11am until 5pm on Sunday and Bank Holidays.

Each retailer at SouthGate Bath has different trading hours. Please contact the relevant retailer if you are planning on making a journey to a specific store.

SouthGate Bath have regular seasonal events throughout the year. For more information about what is currently happening at SouthGate Bath , check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

Please contact our trusted security team directly with any lost property enquiries. They are open 24 hours a day, 7 days a week and will be more than happy to help Call them on 01225 827 651.

The management offices are located on SouthGate Street, opposite McDonalds.

Please email [email protected] for more information.

There are no lockers available at SouthGate Bath.

We don't offer phone or iPad charging facilities at SouthGate Bath.

Yes, there are 12 charging points in total. We have Pod Point electric vehicle charging bays on-site for customers at all three levels of the car park.
Charging points all offer 7kW charge via a Type 2 universal socket. Our EV charging is 49p per KWH.
Use the Pod Point Open Charge app to start charging and see live availability.
Visit Pod Point's website for further instructions on how to use Open Charge points.

There is no business lounge or meeting room hire available at SouthGate Bath. 

Yes, there is a car wash on level -1 of the car park.

The Car Wash Company is open from 9am - 5pm Monday - Saturday and from 10am - 4pm on Sunday and Bank Holidays.

Yes, we have plenty of great places to eat and drink here at Drake Circus. We have 22 cafes, bars and restaurants, with some offering outdoor dining options as well as indoor.  

Please visit our Eat, Drink & Shop page to find out more. 

The returns policies of each retailer will vary, so please check with them directly.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our stores. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

SouthGate Bath does not offer a gift card, however many of our stores will have their own gift cards. Please ask in store of visit retailers websites for more information.

Various shops at SouthGate Bath do offer a free Click and Collect service.

See which stores offer this service.

We have a vast selection of places to eat and drink to suit your tastes. There are also cafes and places to stop for a snack throughout the centre. To see the full list of cafes and restaurants at SouthGate Bath, check out the Eat page of the website.

We have around 60 stores at SouthGate Bath. We have a mix of high street stores and independent retailers. We have stores such as Boots, H&M, Debenhams and My Small World.

We have a variety of stores at SouthGate Bath for women's and men's fashion, like Kurt Geiger, River Island and Hollister.

See our full list of stores.

We are registered with Changing Places, offering an accessible care room for customers who need it. This includes an adjustable height bench, peninsular toilet, hoist and adjustable wash facilities. Our care room is located behind The Vaults area and requires a radar key to access. Alternatively, please call the number on the door.

Baby change facilities are located next to The North Face.

Our toilets, including disabled toilets and baby change facilities, are located next to The North Face.

Bath Bus Station is located right opposite SouthGate making access to SouthGate by bus really easy. All buses are wheelchair and pushchair friendly. Bath Spa train station is located right opposite SouthGate Bath, making access to SouthGate Bath by train really easy.

To get to SouthGate’s Bath car park head along St James Parade until the end of the road. The entrance to the SouthGate Bath car park is on your left just after New Look. Keep an eye out as the entrance comes up on you quite quickly. We have dedicated motorbike parking close to the entrance barriers and throughout the car park. With 876 spaces including parent and child and disabled parking, parking couldn’t be more convenient.

Cash machines are located at Barclays on SouthGate Street, outside Sainsburys on Newark Street, at Bath Spa Railway Station or outside eurochange on SouthGate Street.

Yes, our map is available to view on our Directions & Map page. Customers can also download a version of this.